News

Ballarat reminded us (in the best way!) why Victorian tourism is paying attention to its regional destinations

Tourism professionals and students joined YTN’s industry famil in Ballarat, Victoria last Sunday to gain valuable insights from local industry professionals about regional tourism. Melissa Diamond, general manager of Kryal Castle; Peter Freund, marketing and public programs officer at the Art Gallery of Ballarat; and Vanessa Wilson-Browne, founder of Red Duck Beer and Kilderkin Gin

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Trusted Advisor – Session 2: Customer Service

“Some people say, ‘I want to be a nurse or a firefighter to help people’ – that’s how I feel about being concierge. You help people.”   YTN’s Trusted Advisor Program continued last Thursday when advisees met at the Melbourne Marriott Hotel to learn about the inside world of hospitality with the hotel’s Chief Concierge,

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YTN Kicks Off 2019 Trusted Advisor Program

YTN began our 2019 Trusted Advisor Program (TAP) Wednesday evening with a Meet and Greet at Georges on Collins for advisors and advisees in this year’s program. We are excited to welcome five professionals and five students to the program, which consists of five coaching sessions that are designed to give students a better understanding

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