September 2019

YTN welcomes entrepreneurs to inspire the next generation

“Act, feel, become; believe in yourself and it happens” Michelle Gatzoubaros     YTN members, along with other young professionals and students, gathered at William Angliss Institute Thursday evening to hear from four leaders who started their own tourism ventures.   John O’Sullivan, founder of Walks101, kicked off the event with his story that took […]

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Trusted Advisor – Session 2: Customer Service

“Some people say, ‘I want to be a nurse or a firefighter to help people’ – that’s how I feel about being concierge. You help people.”   YTN’s Trusted Advisor Program continued last Thursday when advisees met at the Melbourne Marriott Hotel to learn about the inside world of hospitality with the hotel’s Chief Concierge,

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